Leadership

  • Management, Customer Service and Communication
    • Management of up to six direct report staff of Project Managers and Applications/Solutions Development personnel
    • Develop short and long term technology strategies for improved efficiency in the Solutions and Development areas
    • Assisted in implementing ITIL practices for the department
    • Assist in preparation of yearly budget of $2.5 million
    • Performing of Cost/Benefit analysis of solutions to problems of varying complexity
    • Oversee providing solutions to 18+ municipal entities in addition to 40+ Departments, each with their own strategic direction and structure
    • Participant in various IT audits
    • Assist in creation and implementation of the IT department service model
    • Creation and maintenance of performance information on staff, customer service and processes
    • Assisted in development and implementation of the Release Management processes
    • Work with and foster positive relationships with various vendors
    • Regular communications with project stakeholders, managers and directors as well as teams and staff to ensure high quality customer service
    Training and Process Improvement
    • Creation of skills and training matrix in order to better understand current staff skill sets and training needs
    • Evaluation of department and cross department processes for improved efficiency and automation opportunities
    • Training and assisting staff in the use of tools and processes
    • Consistently work to improve efficiency in County entities by various means including evaluating processes, leveraging technology and evaluating workflow
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