Management of up to six direct report staff of Project Managers and Applications/Solutions Development personnel
Develop short and long term technology strategies for improved efficiency in the Solutions and Development areas
Assisted in implementing ITIL practices for the department
Assist in preparation of yearly budget of $2.5 million
Performing of Cost/Benefit analysis of solutions to problems of varying complexity
Oversee providing solutions to 18+ municipal entities in addition to 40+ Departments, each with their own strategic direction and structure
Participant in various IT audits
Assist in creation and implementation of the IT department service model
Creation and maintenance of performance information on staff, customer service and processes
Assisted in development and implementation of the Release Management processes
Work with and foster positive relationships with various vendors
Regular communications with project stakeholders, managers and directors as well as teams and staff to ensure high quality customer service
Training and Process Improvement
Creation of skills and training matrix in order to better understand current staff skill sets and training needs
Evaluation of department and cross department processes for improved efficiency and automation opportunities
Training and assisting staff in the use of tools and processes
Consistently work to improve efficiency in County entities by various means including evaluating processes, leveraging technology and evaluating workflow